Problems with logging in

If you have entered your username or password incorrectly, you will receive the error message Incorrect login information.

Check that your details are correct. If you have forgotten your password, use the forgotten password function on the login page:

You will then receive a reset password email to the email address stored in your account.

Some errors can also be related to the default settings you have stored in your internet browser. We therefore recommend that you always test the login via another internet browser that you do not use regularly for working with Thinkproject. We recommend Google Chrome, Mozilla Firefox or Microsoft Edge as browsers.

If you are working from an office, connecting to our Thinkproject server may also cause problems because of default settings your IT department has made to your network or device.

It is best to try to log in using a device that is not connected to your company network. For example, you can use your smartphone, which is not connected to your company's WiFi.

If you have stored passwords in your internet browser and these are filled in automatically, it is possible that old login information is still stored there.

Even if you use several user accounts with Thinkproject, it is possible that your browser automatically enters the login information of your second user account, even though you have entered it correctly.

In this case, delete the passwords stored in your internet browser.

In Mozilla Firefox, you can find the option by opening the browser setting. Go to the Privacy and Security section and select saved logins under Password and Logins.

In Google Chrome, you will find the option under the browser settings in the Autofill section and then under Password Manager.

In Microsoft Edge, you will find the option under the browser settings in the Profiles section and then under Passwords.

If you encounter display errors or long loading times after entering your login data, it may help to clear your browser's cache.

If a new version of the software is available and data from an old version is still stored in your browser cache, the browser may try to access it and the page will not be displayed correctly.

You may also lose data in your internet browser, if you are unsure about this step contact your IT department for further assistance.

In Mozilla Firefox, open the browser menu and select History. Then click on Delete Recent History.

Select Everything for the period and confirm at the bottom left by clicking Clear Now. 

In Google Chrome, you will find the option under the browser settings in the Privacy and Security section under Clear browsing data.

Here, select All time as the time period and click Clear data at the bottom right.

In Microsoft Edge, open the browser settings.

Now open the Privacy, Search and Services area. In the Clear browser data area, click Choose what to clear.

Set the time range to All time and then click on Clear now.