Contact Us

We want to make sure your support request is handled quickly and reliably. To ensure this, all new enquiries must always be raised using our official Customer Case Form. 

This process guarantees the fastest and most effective support experience.

Submit a Support Request

The Customer Case Form is the official and only entry point for new support enquiries.

When you submit a case:

  • You will immediately receive a case number by email.

  • Updates and progress will be shared with you automatically.

  • Your request will follow an automated routing process that ensures it is handled by the right team without delay.

  • For more information about the definitions and purpose of each field, please refer to Customer Support Form - Fields Glossary.

Why the Customer Case Form?

Using the case form ensures that:

  • Your request is logged, traceable, and managed efficiently.

  • It reaches the right specialists straight away.

  • You receive consistent updates without needing to follow up.

Following Up on Existing Cases

We understand that sometimes you may want to speak to someone directly. Please note, however, that:

  • Calls can only be made in relation to an existing case.

  • You must provide your case number when calling. Without an existing case number, our team will not be able to provide assistance by phone.

Germany
+49 89 412 07065
 France
+33 4 82 53 18 62
 United Kingdom
+44 1452 260266
CDE INFRASTRUCTURE
+ 49 931 35503777		    
Austria
+43 6216 22000		 Benelux
+31 30 799 6416		 New Zealand
0800 256 832
Spain
+34 913 78 60 31		 Switzerland
+41 580 594000		 Australia
+61 (1)300 903 923
Poland
+48 22 152 17 55