How to Contact Thinkproject Support

We want to make sure your support request is handled quickly and reliably. To ensure this, all new enquiries must always be raised using our official Customer Case Form. 

This process guarantees the fastest and most effective support experience.

Why the Customer Case Form?

Using the case form ensures that:

  • Your request is logged, traceable, and managed efficiently.

  • It reaches the right specialists straight away.

  • You receive consistent updates without needing to follow up.

Submit a Support Request

The Customer Case Form is the official and only entry point for new support enquiries:

Submit a case here.

When you submit a case:

  • You will immediately receive a case number by email.

  • Updates and progress will be shared with you automatically.

  • Your request will follow an automated routing process that ensures it is handled by the right team without delay.

Following Up on Existing Cases

We understand that sometimes you may want to speak to someone directly. Please note, however, that:

  • Calls can only be made in relation to an existing case.

  • You must provide your case number when calling. Without an existing case number, our team will not be able to provide assistance by phone. 

In Summary

  • All requests must be raised through the Customer Case Form.

  • Phone calls are available only as a follow-up option, once you already have a case number.